1. How does the Trial membership work?

    • We offer a low cost trial membership that is good for a specified number of days.
    • Trial memberships upgrade automatically to the standard monthly membership unless you cancel within the trial period.
    • Please refer to the Terms and Conditions for further information
  2. How do I know my membership was cancelled?

    • You will receive a confirmation email to the email address on your account at the time of cancelation.
    • Upon cancelation, there will be no further charges to your account.
    • Your membership will expire 30 days from your last bill date.
    • Upon expiration, your membership will revert to Free status and you can upgrade at any time
  3. I cancelled but you are still billing me.

    This is embarassing. Please submit a trouble ticket and our customer service center will correct the problem immediately.

    Thank you for your patience and we apologize for this inconvenience.
  4. I need help with GXBill EU Debit / Incasso / Lastschrift / Bankpay / Telephone Billing.

    Here are the contact details for support with these billing options:

    • Website: http://gxbill.com/support
    • Email: support@gxbill.com
    • Phone: US and Canada toll Free: (877) 411-2278
    • Phone: International: (410) 252-6310
    • Phone: EU Debit / Incasso / Lastschrift / Bankpay help +49 (0) 8231 97 86 044
  1. How do I make my profile inactive?

    You can make your profile inactive by going to Profile Settings in the "My Account section".
  1. I just signed up and have not received my login information.

    • Your login information was sent to the email address you signed up with.
    • Try checking the spam or junk folder.
    • If you know the email address that you joined with, we can resend the email. :)
    • If you are still having problems, simply contact us.
  2. How do I change the email address or password on my account?

Billing Support

Hours of Operation 24 hrs / 7 days a week
U.S. Toll-Free Number 1-866-268-6197
U.K/E.U. Customers +1 954-278-3331

Other Issues and Technical Support